Privacy Policy

Introduction and Scope

Yugal Healthtech Private Limited ("Company", "we", "our", or "us") is committed to protecting and respecting the privacy of all users ("User", "you", or "your") who interact with our services.

This Privacy Policy outlines how we:

• Collect user information
• Use and process such information
• Store and protect data
• Share information with third parties

This policy applies to all interactions including:

• Website usage
• WhatsApp communication
• Booking and service utilization
• Interaction with AI or human support systems

Nature of Data Collection

The Company collects data to ensure efficient service delivery, operational accuracy, and enhanced user experience.

Data collection may occur through:

• Direct user input during booking
• WhatsApp conversations
• Website forms
• Service interactions

The data collected may be categorized as:

• Personal information
• Contact information
• Health-related data
• Communication data

Types of Information Collected

3.1 Personal Identification Information

• Full name
• Any other identifying details voluntarily provided

3.2 Contact Information

• Phone number
• WhatsApp number
• Email address

3.3 Location Information

• Residential address
• Service location details

3.4 Health-Related Information

• Information required for selecting appropriate tests
• Diagnostic reports generated through laboratory partners
• Any relevant health inputs voluntarily shared by the user

3.5 Communication Data

• Chat conversations on WhatsApp
• Interaction history with support or AI systems
• Queries and responses

Purpose of Data Collection and Processing

4.1 Service Delivery

• Booking and scheduling of tests
• Coordinating with laboratory partners
• Ensuring smooth execution of sample collection

4.2 Communication and Support

• Responding to user queries
• Providing assistance and guidance
• Sending updates regarding bookings and reports

4.3 Operational Improvement

• Enhancing service quality
• Identifying user needs and behavior patterns
• Improving internal processes

4.4 Marketing and Engagement

• Sharing promotional offers
• Informing users about new services
• Conducting remarketing or retargeting campaigns

Legal Basis for Data Processing

5.1 User Consent

By using our services, users provide explicit consent for:

• Data collection
• Data processing
• Data sharing for service delivery

5.2 Contractual Necessity

Data processing is necessary for:

• Fulfilling service requests
• Delivering booked services
• Maintaining communication

5.3 Legitimate Business Interests

The Company may process data to:

• Improve services
• Ensure operational efficiency
• Maintain system security

Data Storage, Security, and Protection Measures

Yugal Healthtech Private Limited places significant importance on the security, confidentiality, and integrity of user data.

6.1 Data Storage Mechanisms

User data may be stored in:

• Secure cloud-based systems
• Internal databases
• Third-party service platforms used for operational purposes

6.2 Data Security Measures

Security practices may include:

• Access control mechanisms
• Authentication systems
• Secure communication channels
• Restricted internal access to sensitive data

6.3 Limitation of Security

Data Sharing and Disclosure

7.1 Sharing with Laboratory Partners

• Processing of health tests
• Generation of diagnostic reports
• Ensuring accurate test execution

7.2 Sharing with Operational Personnel

• Sample collection personnel
• Service coordinators

7.3 Sharing with Service Providers

The Company may engage third-party service providers for:

• Technology infrastructure
• Payment processing
• Communication services

7.4 Legal and Regulatory Disclosure

The Company may disclose user data if required by law, by government authorities, or to comply with legal obligations.

7.5 Restriction on Unauthorized Sharing

User Rights and Control Over Data

8.1 Right to Access

Users may request access to the data collected about them.

8.2 Right to Correction

Users may request correction of inaccurate or incomplete data.

8.3 Right to Withdraw Consent

Users may withdraw consent for marketing communications and certain data usage activities.

8.4 Right to Request Deletion

Users may request deletion of their data, subject to legal obligations and operational requirements.

8.5 Limitation of Rights

Certain data may be retained where necessary for compliance with legal requirements or completion of service obligations.

Data Retention Policy

The Company retains user data only for as long as necessary to fulfill service requirements, comply with legal and regulatory obligations, and resolve disputes and enforce agreements.

9.1 Retention Duration

• Active service period
• Reasonable duration post-service
• As required by law

9.2 Secure Disposal

Once data is no longer required, it may be securely deleted or anonymized where applicable.

Cookies, Tracking Technologies, and Analytics

The Company may use cookies and similar technologies to enhance user experience, analyze website performance, and understand user behavior.

10.1 Purpose of Cookies

• Store user preferences
• Improve website functionality
• Enable analytics and tracking

10.2 Third-Party Tools

The Company may use third-party analytics or advertising tools for performance tracking, retargeting campaigns, and user behavior analysis.

10.3 User Control

Users can disable cookies through browser settings or manage tracking preferences. However, disabling cookies may affect certain functionalities of the website.

Use of Artificial Intelligence and Automated Systems

11.1 Purpose of AI Usage

• Responding to user queries on WhatsApp or website
• Providing guidance regarding services and packages
• Assisting users in understanding available options
• Facilitating initial stages of booking

11.2 Nature of AI Interaction

• Some interactions may be handled by automated or AI-driven systems
• These systems are designed to simulate human-like responses
• AI responses are based on predefined logic and available data

11.3 Limitations of AI Systems

AI systems may not always provide complete or error-free responses. Responses are informational in nature and should not be treated as professional or medical advice. Users are encouraged to seek clarification and request human assistance for critical queries.

11.4 User Consent for AI Interaction

By interacting with the Company through digital platforms, users consent to engagement with AI-powered systems and processing of queries through automated technologies.

Cross-Border Data Processing

User data may be processed or stored in systems located outside the user's immediate geographic location.

12.1 Nature of Data Transfer

• Use of cloud-based infrastructure
• Engagement of third-party service providers
• Operational and technical requirements

12.2 Data Protection Standards

The Company ensures that reasonable safeguards are implemented and data is handled in accordance with applicable data protection principles.

12.3 User Acknowledgment

By using the services, users acknowledge and consent to such data processing and transfer where necessary.

Updates and Modifications to Privacy Policy

The Company reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.

13.1 Reason for Updates

• Changes in legal or regulatory requirements
• Improvements in services or systems
• Operational or business changes

13.2 User Responsibility

Users are encouraged to periodically review this Privacy Policy and stay informed about how their data is being handled. Continued use of services after any updates constitutes acceptance of the revised policy.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy or data handling practices, users may contact:

User Consent and Acknowledgment

By accessing, interacting with, or using the services of Yugal Healthtech Private Limited, users confirm that:

• They have read and understood this Privacy Policy
• They agree to the collection, usage, and sharing of their data as described
• They consent to communication, processing, and storage of their data in accordance with this policy

Our Commitment to You