Medical Disclaimer and Refund Policy
Yugal Healthtech Private Limited
General Disclaimer and Purpose of Services
Yugal Healthtech Private Limited ("Company", "we", "our", or "us") provides access to at-home health screening services that are intended strictly for informational, awareness, and preventive purposes.
The services offered by the Company are designed to:
- Help individuals and couples understand their general health status
- Provide early insights into potential health risks
- Support informed decision-making regarding personal health
The services provided by Yugal Healthtech Private Limited are not a substitute for professional medical advice, diagnosis, or treatment.
1.1 Nature of Information Provided
All information shared through website content, WhatsApp communication, AI-based responses, and customer support interactions is intended for general informational purposes only and should not be interpreted as medical consultation.
1.2 No Doctor-Patient Relationship
Use of the Company's services does not establish a doctor-patient relationship, a medical advisory relationship, or any form of clinical responsibility between the user and the Company.
No Medical Advice or Diagnosis
Yugal Healthtech Private Limited does not provide medical advice, diagnosis, or treatment recommendations under any circumstances.
2.1 Scope Limitation
The Company does not:
- Interpret diagnostic reports medically
- Suggest treatments or medications
- Diagnose any health conditions
- Provide clinical consultations
2.2 User Responsibility for Medical Decisions
Users are solely responsible for interpreting their health reports, making decisions based on test results, and seeking professional medical guidance.
2.3 Mandatory Medical Consultation
Users are strongly advised to consult a qualified and licensed medical practitioner for any medical concerns, interpretation of results, or treatment decisions.
Role of Diagnostic Laboratories
All diagnostic tests and reports are conducted and generated by third-party certified laboratory partners.
3.1 Independent Responsibility of Laboratories
These laboratories are independently operated entities responsible for accuracy and reliability of test results.
3.2 Company's Limited Role
Yugal Healthtech Private Limited acts only as a facilitator, does not control or influence laboratory processes, and does not validate or certify report accuracy.
3.3 Disclaimer on Report Accuracy
The Company shall not be held liable for errors or inaccuracies in reports, delays in report generation, or technical or laboratory-related issues.
Limitation of Liability
To the maximum extent permitted by law, Yugal Healthtech Private Limited shall not be held liable for any consequences arising from the use of its services.
4.1 No Liability for Medical Outcomes
The Company is not responsible for any medical decisions made by users, health outcomes based on test results, or delays in seeking medical attention.
4.2 No Liability for Interpretation Errors
Any misinterpretation or misunderstanding of reports by users is solely the responsibility of the user.
4.3 Use at Own Risk
Users acknowledge that all services are used at their own discretion and risk.
Use of AI and Automated Communication
Yugal Healthtech Private Limited may utilize AI-powered systems to assist in communication and user interaction.
5.1 Nature of AI Responses
AI-generated responses are based on predefined logic and available information and are intended to guide users, not diagnose or advise.
5.2 Limitations of AI Systems
- AI responses may not always be fully accurate or complete
- AI systems are not medical professionals
5.3 No Reliance on AI for Medical Decisions
Users must not rely on AI responses for medical diagnosis, treatment decisions, or health-related conclusions.
No Emergency or Critical Care Services
Yugal Healthtech Private Limited does not provide any form of emergency medical services, urgent care, or critical health intervention support.
6.1 Non-Emergency Nature of Services
The services offered by the Company are scheduled in nature, preventive and informational, and non-urgent and non-emergency.
6.2 Responsibility in Case of Medical Emergency
In the event of any medical emergency, users are strongly advised to:
- Immediately contact local emergency services
- Visit the nearest hospital or healthcare facility
- Seek urgent assistance from a qualified medical professional
6.3 No Liability for Delay in Emergency Care
The Company shall not be held responsible for any delay in seeking medical attention, any reliance on its services during emergency situations, or any consequences arising from failure to seek immediate medical care.
User Indemnification
By using the services provided by Yugal Healthtech Private Limited, users agree to indemnify and hold harmless the Company, its directors, employees, partners, and affiliates.
7.1 Scope of Indemnification
- Any claims, damages, or losses arising from misuse of services
- Any actions taken based on interpretation of reports
- Any legal disputes resulting from user decisions
7.2 User Accountability
Users accept full responsibility for their use of the services, decisions made based on information provided, and compliance with applicable laws.
Extended Limitation of Liability
8.1 Indirect and Consequential Damages
- Loss of opportunity
- Emotional distress
- Financial losses arising indirectly
8.2 Third-Party Errors
- Errors in laboratory reports
- Delays in sample processing
- Inaccuracies caused by external partners
8.3 System or Communication Failures
- Delays in WhatsApp or digital communication
- Technical glitches or downtime
- Miscommunication due to system limitations
User Acknowledgment and Understanding
9.1 Awareness of Limitations
Users understand the limitations of the services, the role of the Company as a facilitator, and the absence of medical advisory services.
9.2 Independent Decision-Making
Users are solely responsible for evaluating the information provided, making health-related decisions, and seeking professional medical consultation.
9.3 Acceptance of Risk
Users accept that all services are used at their own discretion and risk, without any guarantee of medical outcomes.
Final Declaration and Acceptance
This Medical Disclaimer is intended to clearly define the boundaries, limitations, and responsibilities associated with the services provided by Yugal Healthtech Private Limited.
10.1 Binding Nature
By continuing to use the services, users agree that they have read this disclaimer in full, they understand its implications, and they accept all terms stated herein.
10.2 Supremacy of Disclaimer
This disclaimer shall apply across all platforms including website, WhatsApp, and communication channels, and to all forms of interaction whether AI or human-assisted.
10.3 Final Principle
The services are designed to inform and assist, not to diagnose, treat, or replace professional medical care.
Introduction and Purpose
This Refund and Cancellation Policy outlines the terms and conditions governing cancellation of booked services, rescheduling of appointments, and refund eligibility and processing for services offered by Yugal Healthtech Private Limited.
1.1 Objective of the Policy
The objective of this Policy is to ensure transparency in service-related financial transactions, fair treatment of users while considering operational constraints, and protection of business interests due to the nature of services offered.
1.2 Applicability
This Policy applies to all users who book services through the website, initiate bookings via WhatsApp, or engage with the Company through any official communication channel.
1.3 Acceptance of Policy
By booking or availing services, users acknowledge that they have read this Policy, agree to be bound by its terms, and accept that refunds and cancellations are subject to the conditions stated herein.
Nature of Services and Operational Considerations
2.1 Service Model Overview
Yugal Healthtech Private Limited operates as a facilitator of at-home health screening services, involving coordination with diagnostic laboratory partners, allocation of trained sample collection personnel, and scheduling and logistical planning.
2.2 Impact on Refund Eligibility
Due to the nature of services, operational costs may begin immediately after booking, resources may be allocated in advance, and third-party services may be engaged.
Refunds cannot be treated as automatic or unconditional.
2.3 Third-Party Dependency
Any cancellation or refund request must consider costs incurred by diagnostic laboratories and field personnel, and commitments already initiated.
2.4 User Acknowledgment
Users acknowledge that booking a service initiates backend operations, cancellation may not always reverse incurred costs, and refunds are subject to evaluation and discretion.
Cancellation Policy
3.1 User-Initiated Cancellation
Users may request cancellation of their booking prior to the scheduled sample collection.
3.2 Timing of Cancellation Requests
The eligibility of cancellation depends on time elapsed since booking, proximity to scheduled appointment, and level of operational preparation.
3.3 Evaluation of Cancellation Requests
All cancellation requests will be reviewed individually, evaluated based on operational status, and considered in good faith.
Submission of a cancellation request does not guarantee acceptance.
3.4 Late Cancellations
In cases where cancellation is requested close to the scheduled appointment time or after operational processes have been initiated, the Company may decline cancellation or limit refund eligibility.
3.5 Cancellation After Service Initiation
If cancellation is requested after sample collection has been completed or laboratory processing has begun, cancellation will not be applicable.
Rescheduling Policy
4.1 User-Initiated Rescheduling
Users may request to reschedule their appointment instead of cancelling.
4.2 Conditions for Rescheduling
Rescheduling is subject to availability of alternative time slots, operational feasibility, and timely communication from the user.
4.3 Advance Notice Requirement
Users are expected to inform the Company in advance and avoid last-minute rescheduling requests.
4.4 Missed Appointments
If the user is not available at the scheduled time or unable to provide access to the location, the Company may attempt to reschedule the appointment or treat the appointment as missed.
4.5 Repeated Rescheduling
In cases of repeated rescheduling, the Company reserves the right to limit further changes and additional conditions may be applied.
Refund Eligibility and Evaluation Framework
5.1 General Refund Approach
All refund requests shall be processed based on a case-by-case evaluation model. Refunds are not automatic and shall depend on multiple operational and situational factors.
5.2 Key Factors Considered for Refund Decisions
- Stage of service delivery at the time of request
- Whether sample collection has been completed
- Whether laboratory processing has been initiated
- Time of cancellation request relative to scheduled appointment
- Operational costs already incurred
- Nature and validity of the user's request
5.3 Discretion of the Company
The Company retains full discretion in determining refund eligibility. Each case may be treated differently depending on circumstances and decisions made by the Company shall be considered final.
5.4 Good Faith Consideration
While maintaining operational constraints, the Company will evaluate requests in good faith, attempt to provide fair outcomes wherever possible, and consider genuine user concerns.
Refund Scenarios and Conditions
6.1 Pre-Service Cancellation (Before Sample Collection)
If a user requests cancellation before sample collection has been conducted and significant operational costs have been incurred, the Company may consider full or partial refund subject to evaluation.
6.2 Post-Scheduling but Pre-Collection Stage
If cancellation occurs after appointment has been scheduled and personnel have been assigned, the Company may deduct operational costs and provide partial refund where applicable.
6.3 After Sample Collection
If cancellation is requested after the sample has been collected, refunds will generally not be applicable as the core service has already been executed.
6.4 After Laboratory Processing Begins
Once the sample has been submitted to the laboratory and testing process has commenced, no refund shall be applicable under normal circumstances.
6.5 Exceptional Cases
In rare and exceptional circumstances including verified service failure or operational errors attributable to the Company, the Company may review the case independently and offer appropriate resolution which may include a refund.
Partial Refunds and Adjustments
7.1 Partial Refund Eligibility
In certain cases, the Company may provide partial refunds or adjusted refunds based on services rendered.
7.2 Basis of Partial Refund Calculation
- Work completed
- Costs incurred
- Third-party charges already applied
7.3 Non-Standard Refund Outcomes
Refund outcomes may vary including full refund, partial refund, or no refund depending on the specific case.
Non-Refundable Situations
8.1 General Non-Refundable Conditions
Refunds may not be provided in the following scenarios:
- Cancellation after sample collection
- Cancellation after laboratory processing begins
- Last-minute cancellation close to appointment time
- Repeated rescheduling leading to operational loss
- Incorrect or incomplete information provided by the user
- User unavailability at the scheduled location
8.2 User Responsibility Cases
Refunds may be denied where the issue arises due to user negligence or instructions or requirements are not followed by the user.
8.3 Third-Party Cost Impact
Where costs have already been incurred with laboratory partners or operational resources, refund eligibility may be restricted accordingly.
Refund Processing Method
9.1 Mode of Refund
In cases where a refund is approved, Yugal Healthtech Private Limited shall process the refund through the original mode of payment used by the user where feasible, or alternative digital payment methods if required.
9.2 Adjustment-Based Refunds
In certain cases, instead of a direct refund, the Company may offer service credits, adjust the amount against future bookings, or provide alternative service arrangements.
9.3 Processing Limitations
Refund processing may depend on third-party systems and payment gateway timelines may impact refund completion. The Company shall not be responsible for delays caused by such external systems.
Refund Processing Timeline
10.1 Standard Timeline
Once a refund is approved, the Company will initiate the refund within a reasonable timeframe.
10.2 Variable Processing Duration
The actual time taken for the refund to reflect may vary depending on payment method used, banking or payment provider processes, and technical factors beyond the Company's control.
10.3 Communication of Refund Status
Where applicable, users may be informed regarding approval status, processing updates, and expected timelines.
Company-Initiated Cancellation
11.1 Right to Cancel
Yugal Healthtech Private Limited reserves the right to cancel or reschedule a booking under circumstances including operational limitations, unavailability of sample collection personnel, unavailability of laboratory partners, technical or logistical constraints, and external factors beyond control.
11.2 Resolution in Such Cases
In the event of Company-initiated cancellation, users may be offered rescheduling options or an appropriate refund may be considered.
11.3 No Liability for External Factors
The Company shall not be held liable for cancellations caused due to force majeure events, government restrictions, or unforeseen operational disruptions.
Abuse, Misuse, and Policy Enforcement
12.1 Prevention of Misuse
The Company reserves the right to monitor and prevent misuse of this policy.
12.2 Actions in Case of Abuse
In cases of repeated cancellations, fraudulent behavior, or intentional misuse of services, the Company may deny refund requests, restrict or block future bookings, or take necessary legal or administrative action.
Final Authority and Decision Making
13.1 Company Discretion
All decisions regarding refund approval, cancellation acceptance, and rescheduling eligibility shall rest solely with Yugal Healthtech Private Limited.
13.2 Binding Nature of Decisions
Users agree that decisions made by the Company shall be final and binding and not subject to dispute.
Policy Modifications and Updates
The Company reserves the right to modify, update, or revise this Refund and Cancellation Policy at any time without prior notice.
Users are encouraged to review the policy periodically and stay informed about updates. Continued use of services shall constitute acceptance of revised terms.
Contact for Refund and Cancellation Requests
Users may initiate requests or seek clarification through:
Yugal Healthtech Private Limited
Acceptance of Policy
By booking or availing services from Yugal Healthtech Private Limited, users confirm that:
- They have read and understood this Refund and Cancellation Policy
- They agree to abide by its terms
- They accept that refunds are subject to conditions and evaluation
This policy is designed to ensure fair treatment of all users while maintaining the operational integrity required to deliver high-quality at-home health screening services.