Terms and Conditions

Introduction and Acceptance of Terms

Welcome to Yugal Healthtech Private Limited (hereinafter referred to as "Company", "we", "our", or "us").

These Terms and Conditions constitute a legally binding agreement between the Company and any individual, user, visitor, or customer (hereinafter referred to as "User", "you", or "your") who accesses, browses, interacts with, or uses any of the services provided by the Company.

By accessing our website, initiating a conversation through WhatsApp or any other communication channel, booking a service, or otherwise engaging with the Company in any manner whatsoever, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

Nature of Business and Role of the Company

Yugal Healthtech Private Limited operates as a facilitator and service coordinator for at-home health screening solutions.

The Company's role is limited to:

• Connecting users with certified diagnostic laboratory partners
• Arranging sample collection services through trained personnel
• Facilitating the booking and scheduling process
• Enabling delivery of reports via digital communication channels

The Company does not function as a diagnostic laboratory, medical institution, or healthcare provider, and does not independently conduct medical tests or analyses. All diagnostic testing, report generation, and medical evaluation are performed by third-party certified laboratory partners.

Scope and Purpose of Services

The services offered by the Company are designed for preventive health awareness and screening purposes only.

These services may include, but are not limited to:

• General health screening
• Fertility-related testing
• Genetic risk screening
• Infection screening
• Hormonal and metabolic assessments

The purpose of these services is to provide users with informational insights regarding their health status, and not to replace professional medical advice, diagnosis, or treatment.

Geographic Availability of Services

The Company is currently operational in Nagpur, Maharashtra, and intends to expand its services to additional locations across India.

However, service availability is subject to several operational and logistical factors, including:

• Geographic feasibility of the user's location
• Availability of trained sample collection personnel
• Coverage and operational capacity of laboratory partners

The Company reserves the sole right to accept or decline any service request based on these factors.

Eligibility and User Responsibility

By using the services of the Company, you represent and warrant that:

• You are at least 18 years of age
• You possess the legal capacity to enter into a binding agreement
• You are providing accurate, complete, and truthful information
• You are not using the services for any unlawful or fraudulent purpose

Users are solely responsible for ensuring that all information provided at the time of booking is correct and up to date. Any consequences arising from incorrect or misleading information shall be borne entirely by the user.

Booking, Scheduling, and Service Execution

6.1 Booking Initiation

Users may initiate bookings through:

• The official website of the Company
• WhatsApp communication
• Any other authorized communication channels

6.2 Information Submission

At the time of booking, users are required to provide:

• Full name
• Contact number
• Complete address
• Preferred date and time for sample collection

The Company shall not be responsible for delays or service failures resulting from incomplete or incorrect information.

6.3 Scheduling of Sample Collection

• Sample collection appointments will be scheduled based on availability
• Users are required to be present at the scheduled time and location
• In case of unforeseen delays, the Company will attempt to inform the user in advance

6.4 Sample Collection Process

• Sample collection will be conducted by trained personnel
• The process will be carried out in accordance with standard safety and hygiene protocols

6.5 Report Generation and Delivery

• All reports will be generated by certified third-party laboratories
• The Company facilitates delivery of reports via digital platforms, including WhatsApp

Pricing, Payments, and Financial Terms

7.1 Pricing Structure

The pricing of services offered by the Company is dynamic in nature and may vary based on:

• Selected package
• Promotional offers or discounts
• Geographic location
• Operational considerations

7.2 Payment Methods

Payments may be made through:

• UPI or online payment methods
• Cash payments (in select cases during sample collection)

7.3 Advance Payment Requirement

The Company may require advance payment for confirmation of bookings. Failure to complete payment within the specified timeframe may result in cancellation of the booking.

7.4 Pricing Changes

The Company reserves the right to modify pricing at any time without prior notice. However, confirmed bookings will not be affected by subsequent pricing changes.

Cancellation, Rescheduling, and Refund Policy

8.1 Rescheduling

Users may request rescheduling of appointments, subject to availability. Such requests must be communicated within a reasonable timeframe prior to the scheduled appointment.

8.2 Missed Appointments

In the event that the user is unavailable at the scheduled time:

• The Company may attempt to reschedule the appointment
• Repeated instances of unavailability may lead to service cancellation

8.3 Refund Policy

Refunds, if applicable, shall be processed on a case-by-case basis, taking into consideration:

• Stage of service delivery
• Nature of the request
• Operational costs already incurred

The Company retains full discretion in determining refund eligibility.

Data Accuracy and User Obligations

Users are responsible for:

• Providing accurate personal and contact information
• Ensuring availability during scheduled services
• Reviewing reports carefully

The Company shall not be liable for any issues arising from incorrect or incomplete data provided by the user.

Medical Disclaimer

The Company does not:

• Provide medical advice
• Diagnose medical conditions
• Prescribe treatments

Users are strongly advised to consult a qualified medical practitioner for interpretation of reports, medical decisions, and treatment planning.

Responsibility for Reports and Interpretation

All reports are generated by third-party certified laboratories. While the Company facilitates access to these reports, users acknowledge that:

• Interpretation of results is their own responsibility
• Any decisions made based on these reports are at their own discretion

The Company shall not be held liable for any consequences arising from such decisions.

Use of AI and Automated Communication Systems

The Company may utilize AI-powered systems for:

• Customer interaction
• Query resolution
• Service guidance

While these systems are designed to provide accurate and relevant information, they may not always be error-free. Users are encouraged to seek human assistance when required.

Data Collection, Storage, Usage, and Sharing

In the course of providing services, the Company may collect, store, process, and utilize certain categories of user data.

13.1 Types of Data Collected

• Personal identification information such as full name
• Contact details including phone number and WhatsApp number
• Residential or service address
• Health-related information required for test selection and processing
• Diagnostic reports generated by laboratory partners
• Communication history between the user and the Company

13.2 Purpose of Data Collection

• Facilitating booking and scheduling of services
• Coordinating with diagnostic laboratory partners
• Ensuring accurate sample collection and reporting
• Communicating with users regarding services, updates, and support
• Improving service quality, user experience, and operational efficiency
• Conducting internal analysis and performance evaluation

13.3 Data Storage

User data may be stored in digital formats using secure systems and platforms. The Company undertakes reasonable measures to ensure that such data is protected against unauthorized access, misuse, or disclosure.

However, users acknowledge that no system is completely immune to risks, and absolute security of data transmission or storage cannot be guaranteed.

13.4 Data Sharing with Third Parties

In order to provide services effectively, the Company may share relevant user data with:

• Certified diagnostic laboratory partners
• Sample collection personnel
• Operational service providers involved in execution

Such data sharing is limited strictly to what is necessary for service delivery.

13.5 Use of Data for Marketing and Communication

The Company may use user data to share updates regarding services, offers, or promotions, communicate relevant health-related information, and conduct remarketing or retargeting campaigns. Users may choose to opt out of such communications where applicable.

13.6 User Consent

By using the services, users explicitly consent to collection and processing of their data, sharing of data with relevant partners for service execution, and use of data for operational and marketing purposes.

Limitation of Liability

To the fullest extent permitted by applicable law, Yugal Healthtech Private Limited shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with:

• Use or inability to use the services
• Delays in service delivery due to operational or external factors
• Errors, inaccuracies, or omissions in reports generated by third-party laboratories
• Decisions made by users based on reports or information provided
• Technical issues, communication failures, or system downtime

Users agree that they are availing services at their own discretion and risk.

Third-Party Services and Dependencies

The Company relies on third-party service providers for various aspects of service delivery. While the Company makes reasonable efforts to work with reliable partners, it does not assume responsibility for:

• Performance or actions of third-party entities
• Delays or failures caused by such entities
• Any inaccuracies originating from third-party services

Intellectual Property Rights

All content, materials, designs, branding elements, logos, text, graphics, and any other intellectual property associated with Yugal Healthtech Private Limited are the exclusive property of the Company.

Users are strictly prohibited from:

• Copying, reproducing, or distributing content
• Using branding or materials without authorization
• Creating derivative works based on Company assets

Any unauthorized use may result in legal action.

User Conduct and Restrictions

Users agree not to:

• Provide false or misleading information
• Engage in abusive, unlawful, or harmful behavior
• Misuse or attempt to disrupt the services
• Use the platform for fraudulent activities

The Company reserves the right to restrict or terminate access to services in case of violation of these conditions.

Force Majeure

The Company shall not be held liable for failure or delay in performance of its obligations if such failure arises due to events beyond its reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Technical failures
• Pandemic or public health emergencies
• Transportation or logistical disruptions

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Jurisdiction

Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of courts located in Nagpur, Maharashtra, India.

Dispute Resolution and Arbitration

In the event of any dispute or disagreement:

• The parties shall first attempt to resolve the matter amicably through mutual discussion
• If the dispute remains unresolved, it may be referred to arbitration in accordance with applicable laws

The place of arbitration shall be Nagpur, Maharashtra.

Modification and Updates

The Company reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Users are encouraged to periodically review this page to stay informed about any changes.

Continued use of services after changes constitutes acceptance of the updated terms.

Contact Information

For any queries, concerns, or support, users may contact:

Entire Agreement

These Terms and Conditions constitute the entire agreement between the user and the Company regarding the use of services and supersede any prior agreements or understandings.

Acceptance of Terms

By accessing, using, or availing any service provided by Yugal Healthtech Private Limited, you confirm that:

• You have read and understood these Terms and Conditions
• You agree to be bound by them in their entirety